Summary
This report from Forrester, sponsored by NiCE, addresses the significant gap between AI agent-generated insights and actual business action, with only 15% of enterprises seeing measurable ROI. It defines the ‘agentic action gap’ and provides a roadmap for organisations to bridge this divide. The report outlines strategies to reduce friction, accelerate action, implement orchestration, and adopt an agent-centric operating model where AI agents handle execution under human supervision.
Key claims
- Only 15% of enterprises are achieving measurable ROI from AI agent deployments.
- The majority of AI agent initiatives stall, generating insights that do not translate into business action.
- There is a structural gap between AI agent-generated insight and value-driving business action, termed the ‘agentic action gap’.
- Organisations can close this gap by measuring friction, reducing time to action, introducing orchestration, and transitioning to an agent-centric operating model.
- An agent-centric model involves AI agents executing tasks while humans provide oversight.
Entities mentioned
- forrester — The source of the report’s analysis and framework, defining the ‘agentic action gap’.
- nice — The sponsor and publisher of the Forrester report reprint.
Concepts covered
- agentic_action_gap — Understanding and closing this gap is crucial for enterprises to realise the full potential and return on investment (ROI) from their AI agent deployments, moving beyond mere analysis to concrete business value.
- ai_agents — AI agents are central to the report’s focus, as their effectiveness is measured not just by their ability to generate insights, but by their capacity to drive action and contribute to business value.
- agent_centric_operating_model — This model is presented as the solution to the agentic action gap, enabling organisations to move from insight generation to automated execution and improved business outcomes.
Contradictions or open questions
None identified.
Source
aimr_forrester_mind_the_agentic_action_gap_report_.md