Definition
An agent-centric operating model is a business framework where AI agents are primary actors in executing tasks and processes, with human oversight and strategic direction. In this model, humans focus on overseeing the agents’ performance and setting objectives, rather than performing the execution themselves.
Why it matters (in Poovi’s context)
This model is presented as a solution to bridge the ‘agentic action gap’, enabling organisations to leverage AI agents for execution and achieve greater efficiency and ROI.
Key properties or components
- Human oversight
- AI agent execution
- Strategic direction by humans
- Focus on outcomes
Contradictions or debates
None.