Overview
Zenes is an AI-based customer service tool that handles a large percentage of common customer questions and escalates complex issues to human agents. It can also suggest content to add to its knowledge base.
Role in this knowledge base
Automates customer service by handling common inquiries, freeing up human agents for complex issues, and improving customer response times.
Key facts
- Zenes has an AI that suggests content to add to its knowledge base when customers ask questions not covered.