Overview
The London Underground, commonly known as the Tube, is a rapid transit system serving Greater London and some parts of the adjacent home counties. It is the world’s oldest underground railway, and its distinctive name is used internationally to refer to any underground railway system.
Role in this knowledge base
This entity is central to the narrative, as the implementation of dot-matrix displays on its platforms is presented as a case study for improving passenger satisfaction through information management.
Key facts
- The London Underground introduced dot-matrix displays on its platforms to improve passenger satisfaction.