Definition
AI-powered systems designed to understand and respond to spoken language, enabling conversational interactions. They can be used for various applications, including customer service and information retrieval.
Why it matters (in Poovi’s context)
The focus of the Retail AI update, with the Agent Handbook aiming to make them ‘10 times smarter’ and more trustworthy.
Key properties or components
- Speech recognition
- Natural language understanding
- Speech synthesis
- Conversational AI
Contradictions or debates
None.