Definition
The degree to which passengers are content with the services and experiences provided during their journey. It encompasses factors like comfort, convenience, safety, and information availability.
Why it matters (in Poovi’s context)
The primary metric discussed in the source, showing how a seemingly minor technological change can have a significant positive impact.
Key properties or components
- Subjective experience
- Influenced by perceived value
- Affected by information clarity
Contradictions or debates
None.