Definition
The process of reducing the intensity or severity of a conflict or argument. This often involves communication techniques aimed at calming emotions and finding common ground.
Why it matters (in Poovi’s context)
This concept is central to the video’s theme, as one partner attempts to “get out of an argument” by offering help and a beverage.
Key properties or components
- Active listening
- Empathy
- Offering solutions
- Humour
Contradictions or debates
None.