Definition
AI voice agents and chatbots are computer programs designed to simulate human conversation, either through text or voice. They use natural language processing (NLP) and machine learning to understand user queries and provide relevant responses or perform actions.
Why it matters (in Poovi’s context)
These tools are presented as key components for businesses to implement for customer interaction, support, and service automation, as covered in the bootcamp.
Key properties or components
- Natural Language Processing (NLP)
- Machine Learning (ML)
- Customer Interaction
- Automation
Contradictions or debates
None.