Definition
A problem-solving or management technique presented in the video involving three steps: Display, Divert, and Dilute. It is suggested as a method to handle difficult interpersonal or performance issues in a workplace context.
Why it matters (in Poovi’s context)
Central to the video’s narrative, offering a strategy for managing challenging employees and situations without direct confrontation.
Key properties or components
- Display: Acknowledge and show understanding of the situation or person.
- Divert: Shift the focus away from the core issue to a less sensitive topic (e.g., personal interests, health).
- Dilute: Reduce the intensity or impact of the problem, often by involving others or finding indirect solutions.
- Dismantle (potential 4th D): A more severe approach for complex problems.
Contradictions or debates
None.